Winrm Terms & Conditions – Malaysian Online Casino Platform Usage Policy

1Acceptance of winrm Terms & Conditions

These Terms & Conditions govern the relationship between winrm ("we", "platform" or "company") with you as a registered or prospective user of the winrm platform. Access to and use of the winrm website, mobile application and all related services are subject to your full acceptance of and compliance with these Terms & Conditions.

You represent and warrant that you have full legal capacity to enter into this agreement and that all information you provide to winrm is true, accurate, current and complete. winrm reserves the right to verify your identity at any time and to request supporting documents before processing any deposit, withdrawal or bonus claim.

2Eligibility to Use winrm

To register and use our services winrm, you must meet all of the following eligibility criteria:

• At least 18 years of age at the time of registration. winrm does not accept underage individuals and takes active steps to prevent underage registration.
• Be domiciled in Malaysia or be a Malaysian citizen accessing the winrm platform. The responsibility for ensuring that your use of winrm is lawful under the laws of your jurisdiction rests solely with you.
• Not included on winrm's exclusion list – including former winrm employees, individuals who have requested self-exclusion, and individuals whose accounts have been terminated due to previous breaches of terms.
• Be capable of making independent decisions and not be under the influence of undue pressure, any mental impairment affecting decision-making capacity, or any condition that may compromise your ability to engage in gaming responsibly.

3Account Registration & User Responsibilities

Each individual is only permitted to hold one (1) active winrm account. Multiple account registrations are strictly prohibited and will result in the suspension of all associated accounts and the forfeiture of all accumulated balances and bonuses held within them, without any compensation. winrm uses advanced detection systems to identify duplicate accounts, including matching of IP addresses, email addresses, device information and payment details.

You are solely responsible for:

• Keep your winrm account username and password confidential. Do not share your login credentials with anyone, including family members or friends.
• All activity that takes place on your winrm account — whether carried out by you or not — as long as access was made using your login credentials.
• Notify the support team winrm immediately if you suspect any unauthorised access to your account or any other security breach.
• Keep your personal information in your winrm account up to date whenever changes occur, especially your contact details and payment information.

4Deposit & Withdrawal Policy

4.1 Deposits

winrm accepts deposits via the following Malaysian local payment methods only: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX via Maybank2u or CIMB Clicks. All deposits are processed in Malaysian Ringgit (MYR). The minimum deposit is RM1 and there is no set maximum daily deposit limit for standard accounts, although limits may be applied for compliance purposes. All successful deposits will be credited to your winrm account within the timeframe stipulated by the respective payment provider.

Winrm is not liable for any delays in deposit crediting caused by technical issues on the part of third-party payment providers. If your deposit has not been credited within the expected timeframe, please contact customer support winrm with proof of transaction for immediate investigation.

4.2 Withdrawals

Withdrawals from the account winrm will be processed to the same payment method used for the deposit. winrm reserves the right to request identity verification documents (KYC – Know Your Customer) before processing withdrawals, particularly for first-time withdrawals or those exceeding certain limits. This KYC process is part of winrm's commitment to strict anti-money laundering (AML) compliance. Withdrawal processing times depend on the chosen payment method and the verification status of your winrm account.

Winrm reserves the right to withhold or suspend any withdrawal suspected of being connected to fraudulent activity, money laundering, or a breach of any other winrm terms of use, pending a thorough internal investigation.

5winrm Bonuses, Promotions & Loyalty Programme

All bonuses, promotions and rewards offered by winrm subject to the specific terms set for each offer. The following general conditions apply to all bonuses at winrm unless otherwise stated in the specific terms of the relevant promotion:

• Wagering Requirement: All bonuses must be wagered the number of times specified in the relevant promotion's terms before they can be converted into withdrawable funds. For example, a RM100 bonus with a 10× wagering requirement means you must place a total of RM1,000 in bets before a withdrawal is permitted.
• Bonus Validity Period: All bonuses carry a stated expiry date. Any bonus not used within its valid period will be automatically forfeited without compensation.
• Game Restrictions: Certain games may be excluded from contributing towards bonus wagering requirements or may contribute at a different rate. Full details are available in the specific terms of each winrm promotion.
• One Bonus Per Player: Generally, each player winrm may only claim a promotion once unless otherwise stated. Any attempt to claim the same bonus more than once through multiple accounts or by other means will be considered fraudulent.
• winrm's Rights: winrm reserves the absolute right to modify, suspend or cancel any promotion at any time, with or without prior notice, depending on circumstances and business requirements.

6Game Rules & Fairness at winrm

All games offered by winrm — including video slots such as Fruit Party, Dawn of Egypt and Tiger Warrior, live casino games such as Lightning Blackjack, Infinite Blackjack and Three Card Poker, and crash games such as Aviator — all use a Random Number Generator (RNG) system that has been certified by internationally recognised independent testing bodies. This ensures that every game outcome is entirely random and free from any external influence.

The RTP (Return to Player) value for each game is publicly displayed within the game information on the platform winrm. RTP is a long-term statistical value and does not guarantee results in any individual gaming session. winrm does not manipulate game outcomes, and its commitment to fairness is central to all platform operations.

In the event of a technical disruption during a gaming session — including loss of internet connection, software errors or server outages — winrm will endeavour to restore the game to its state prior to the disruption. If restoration is not possible, winrm reserves the right to void the affected round and return the relevant stake to the player's account balance.

7Prohibited Conduct at winrm

Player winrm is strictly prohibited from engaging in the following activities:

• Using automation software, bots, scripts or any other technological tools to automate gameplay or gain an unfair advantage over other players on the winrm platform.
• Colluding with other players to manipulate game outcomes, particularly in games involving multi-player interaction.
• Engaging in any form of fraud, including the use of stolen credit cards or e-wallets, false payment information, or falsified identification documents in winrm transactions.
• Exploiting any bugs, technical errors or vulnerabilities in the winrm system to gain unauthorised financial advantage. Any bugs discovered must be reported to the winrm team immediately.
• Opening multiple winrm accounts for the purpose of obtaining bonuses or other benefits not permitted to a single player.
• Using the winrm for the purpose of money laundering or any financial activity that contravenes Malaysian law.

Any breach of the above prohibitions may result in the immediate suspension of your winrm account, forfeiture of all balances and bonuses, and legal action as deemed appropriate at winrm's sole discretion.

8winrm Intellectual Property Rights

All content available on the platform winrm – including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software and the overall presentation of the platform – are the exclusive property of winrm or content providers licensed to winrm, and are protected by applicable copyright, trademark and intellectual property laws.

You are granted a limited, non-exclusive and non-transferable licence to access and use the winrm solely for lawful personal entertainment purposes. Any use of winrm content for commercial purposes, unauthorised reproduction, modification, distribution or public display is strictly prohibited and may result in legal action.

9winrm Account Suspension, Restriction & Closure

winrm reserves the right to suspend, restrict or close any player's account for the following reasons, without any obligation to provide prior notice:

• Confirmation that a player has provided false information during registration or during the winrm account KYC process.
• Detection of fraudulent activity, money laundering, or any serious breach of winrm's terms of use.
• Requests by players themselves for self-exclusion or account closure under Responsible Gaming requirements.
• Instructions from law enforcement authorities or relevant regulatory bodies in Malaysia.
• Winrm account inactivity exceeding the period specified under winrm's prevailing inactive account policy.

In the event of account closure for reasons not involving a breach of terms by the player, any valid balance remaining in the account winrm will be returned to the player via a suitable payment method, subject to the required verification process.

10winrm Liability Limits

To the extent permitted by applicable Malaysian law, winrm is not liable for any direct, indirect, consequential, special or punitive losses arising from your use of, or inability to use, the winrm platform, including:

• Any disruption, error or unavailability of the winrm platform caused by factors beyond winrm's reasonable control, including natural disasters, internet infrastructure failures or government actions.
• Financial losses incurred by players as a result of gaming activity on the winrm platform, which represent a risk voluntarily assumed by each player.
• Any unauthorised access to a winrm account resulting from a player's failure to keep their login credentials secure.

Winrm is constantly working to provide a stable, secure and uninterrupted platform, but cannot guarantee that the service will be available without interruption at all times.

11Responsible Gaming at winrm

winrm is fully committed to Responsible Gaming practices and to supporting the wellbeing of every player. We believe entertainment should remain just that — entertainment — and we provide a range of tools and resources to help players stay in control of their gaming activity:

• Deposit Limit: Players can set daily, weekly or monthly deposit limits on their winrm account to manage their gaming spend.
• Loss Limit: Set the maximum amount you are willing to lose within a given period at winrm.
• Session Time Limits: Set daily time limits for your gaming sessions to maintain a healthy balance between entertainment and everyday life.
• Self-Exclusion: Players who feel that their gaming activity is becoming a problem may apply to be excluded from the winrm platform for a set period or permanently.

For more information on Responsible Gaming and available support resources, please visit the winrm Responsible Gaming.

12winrm Terms & Conditions Amendments

winrm reserves the right to amend, update or replace any part of these Terms & Conditions at any time at winrm's sole discretion. Amendments take effect immediately upon publication on the winrm website. Notice of material changes will be communicated to players via their registered email or through in-platform notifications on winrm.

Continued use of the platform winrm after any amendment is published constitutes your acceptance of the revised terms. If you do not agree with any changes to winrm's Terms & Conditions, you have the right to close your account and discontinue your use of the winrm platform.

13Contact winrm

If you have any questions, concerns or complaints regarding winrm's Terms & Conditions or any aspect of our services, please contact our team through the following channels:

• Email: [email protected]
• Live Chat: Available on the winrm platform, 24 hours a day, 7 days a week
• Language: The winrm support team provides services in both Bahasa Malaysia and English

We aim to respond to all enquiries within 24 business hours. For more urgent matters, please use the live chat function within the platform winrm for a faster response.